Native instruments software reviews full#

No wonder the average customer rating is ONE STAR. Literally never had a worse time with a music equipment company. TERRIBLE TERRIBLE EXPERIENCE WITH THIS COMPANY. Your reputation is going to catch up to you. I’ll be making sure everyone I talk to in the music industry knows how you guys treat your customers. Native instruments and maschine have NOT impressed. This experience has left an AWFUL taste in my mouth.

Native instruments software reviews full#

I sent a huge message asking kindly to explain what my options were and whoever this a**hole is that responded decided to type not even a full sentence “replacement charge is $89” who the hell trains your customer service team? They need to be fired IMMEDIATELY. I explained I’m even willing to send the product back to be reviewed as it would 100% be determined to be defective and LITERALLY all I got back was a bare minimum NO effort incredibly rude response. B) I reached out in a timely matter and the customer service team completely dropped the ball by just ignoring or not seeing the request. A) it was a completely defective product. I sent a huge message, kindly and patiently explaining that I’ve been trying to get this problem resolved for MONTHS and that it should be on the company to replace for 2 reasons. I contacted them again, asking what can be done. No response for MONTHS until finally I get a message saying “our records show this issue as resolved” ***WTH*** Nobody ever even contacted me so how in the hell is the issue “resolved” and thats no even the worst part. Got up one day in the morning to play and no sound would record through the input jack. I purchased the maschine mk3 (around a $600 piece of equipment) that just stopped working suddenly for LITERALLY no reason.

Words can’t describe how frustrating and OFFENSIVELY POOR the customer service was. Would honestly give negative stars if possible.